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Culture

A collection of 16 posts

Winning company culture

Winning company culture

The horse was the dominant form of transportation for 5,000 years, and then in one generation, everything changed with the internal combustion engine. The point is, technological shifts don’t always happen incrementally, but more often, innovation occurs slowly. Much of the time, the right strategy is to improve

Values-Driven Success

Values-Driven Success

Our decisions have an opportunity to shape the world, for better or for worse. As leaders, we make a series of these decisions, and if every decision is about how much money we can make, it's not going to add up to much at the end. There has to be

Make your core values count

Make your core values count

Many companies create aspirational core values, but few get these right in a way that they make an impact. Here is how to up your core value game and make better decisions. One of the most crucial decision-making tools is developing a strong set of core values, and they can't

Danny Meyer's unconventional wisdom

Danny Meyer's unconventional wisdom

Danny Meyer's real product isn’t food; it’s how his restaurants make you feel. And this is what he has scaled. Even before opening his first restaurant, Danny’s vast experience eating out led him to believe that one thing ranked above all else in restaurants; he knew how

Building a customer-centric culture

Building a customer-centric culture

Companies have been trying to adopt customer centricity for decades, and few have succeeded based on what customers say about them. Why do so many companies struggle to get customer centricity right? It's not an issue of volume, velocity, and variety of customer data that overwhelms many organizations, and it's

Dynamic core values

Dynamic core values

Core values shouldn't be set of promises that make the management team look good, they should be a set of real beliefs. Often, core values are a hype and serve no real value. Teams simply write a list of idealistic words on a page and then forget about them. When

Stop your best people from leaving

Stop your best people from leaving

“We have a great culture.” We have all heard it. We have all said it. But what does that mean? Culture is often referred to as “the way things are done .” There are really three elements to a culture: Behaviors, systems, and practices, all guided by an overarching set of

Servant leadership

Servant leadership

As a leader, you are useless overhead unless you’re bringing out the best in your team. Somehow, many leaders lose sight of this. There are many ways to deliver value, and one of the best ways is to adopt a humble mindset of a servant leader. These leaders view

Things leaders say

Things leaders say

Being a leader in people-centric work cultures differs drastically from managers in toxic workplaces who bark out demands and use century-old tactics like fear and negative reinforcement to motivate. Words can be memorable and create immense value for you, or they can leave you shaking your head in frustration. Below

When in doubt, lead with a joke

When in doubt, lead with a joke

Humor is an under-appreciated tool for engaging employees and building resilient cultures. Many leaders have to work at it. Leaders with humor can build stronger cultures, unleash more creativity, and even negotiate better deals. Research also shows cultures that incorporate humor are more resilient. Humor is also helpful in times

Build a high-performance team

Build a high-performance team

If you want to build a team of performers, build a team philosophy and culture designed to enable everyone who is part of it to excel: 1) Instead of leaving it up to your team, set a standard and help everyone rise to a higher standard of excellence in daily

Motivating employees

Motivating employees

Every day, employees make decisions about whether or not to go the extra mile in ways that contribute to company's success. Therefore, a critical task for leaders is to motivate employees to engage in these extra-role behaviors or “citizenship behaviors.” The idea of citizenship is based on the concept of

Keep excitement high

Keep excitement high

To keep the excitement and high-morale associated with launching and growing a business, below are some important things for leaders to bear in mind to not hit a rough patch a few years in: - Share information openly across the company and be ultra-transparent in everything you do. - Hire

Invest more in people

Invest more in people

“Productivity isn’t everything, but in the long run it is almost everything,” -Paul Krugman. Invest in wages, time and energy to reinvigorate productivity: Wages - Higher investment in wages does not need to come at the expense of customers and shareholders. Time - Time is incredibly scarce. On average,

Saying nice things about others

Saying nice things about others

Harness the power of saying nice things about others; it matters! Whether we realize it or not, we are constantly given small opportunities to build up or put down our coworkers in the ways we talk about them. When saying nice things, others also get in the habit of positively

High-performance culture

High-performance culture

Fostering a high-performance culture isn't that difficult if leaders focus on fundamental things: 1) Having fun. 2) Fostering trust and transparency, especially in an early stage company where there is no room for secrets. 3) Team work in ways that challenge and leverage the minds of many. 4) Supporting each